Return Policy

Return & Refund Policy

Last updated: July 28, 2026

We strive to keep our return policy as simple and straightforward as possible. You have 14 days from the date you receive your order to initiate a return with our Customer Care Team.

Purchases From Other Retailers

We cannot accept returns for products purchased through Amazon, eBay, TikTok Shop or any other online or in-store retailer.

If you purchased your product from another retailer, please contact the original seller. Your return or refund will be subject to that retailer’s policy.

Change-of-Mind Returns

We accept change-of-mind returns provided that all the following requirements are met:

  • The products were purchased directly from www.ansupps.com.

  • The return is initiated within 14 days of receiving the order.

  • All products are in perfect resalable condition.

  • Products are clean, undamaged, unused, unopened and complete in their original packaging.

  • Proof of purchase, such as your AN Supps order number, is provided.

  • The customer has not already received a full or partial refund for the products.

  • The return has been authorized by our Customer Care Team before it is shipped.

Apparel

Apparel must be returned in pristine condition. It must be unwashed, unworn and unused, with all tags attached and in its original packaging.

Free Gifts and Promotional Items

Any free gifts or promotional items supplied with the returned products must also be returned to qualify for a full refund.

If a free or promotional item is not returned, its value may be deducted from the refund amount.

How to Return a Product

Before returning your order, please email customercare@ansupps.com.

Include the following information:

  • Your order number

  • Your full name

  • The products you would like to return

  • The reason for the return

Once your return has been authorized, please send your parcel using a reliable, trackable shipping service to:

HubMatrix (c/o AN Supps)
11401 Granite St.
Suite H
Charlotte, NC 28273

Please include a printed or clearly handwritten note inside the parcel containing:

  • Your order number

  • Your full name

  • Your address

  • Your phone number

  • Your email address

This information is required so that we can correctly identify the return and associate it with your order.

Customers are responsible for the cost of returning change-of-mind purchases. AN Supps is not responsible for returned parcels that are lost or damaged in transit.

Refunds

Once we have received and inspected your return, we will confirm whether it meets the eligibility requirements.

If approved, your refund will be issued to the original payment method. Please allow up to 10 business days for the refund to reach your account. Processing times may vary depending on your bank or payment provider.

Refunds cover the amount paid for eligible returned products. Original shipping charges are non-refundable unless the return results from an error by AN Supps or otherwise required by applicable law.

Products that have been opened, used, damaged or returned without their original packaging will not be eligible for a refund.

Damaged, Incorrect or Missing Items

We take great care when picking and packing every order. However, damage or errors can occasionally occur.

If your order arrives damaged, incomplete or contains an incorrect item, please contact customercare@ansupps.com as soon as possible.

Include your order number, details of the issue and clear photographs where applicable. Our Customer Care Team will review the matter and work to provide an appropriate resolution.

Exchanges

We do not offer direct exchanges.

If you would like a different product, flavor or size, you will need to place a new order and return the original item for a refund, provided it meets the eligibility requirements above.

Contact Us

For return or refund inquiries, contact:

AN USA Holdings, Inc., doing business as AN Supps
Email: customercare@ansupps.com
Website: www.ansupps.com